Our Pricing
Tender Funerals has at its core a mission to provide funeral services to those in our community who may be experiencing financial hardship. We believe that no-one should miss out on having access to a helpful, beautiful funeral service, so we have developed a model to make our services more accessible. This means we can offer a concession rate to you and and families in need.
This model is made viable by the families who use Tender and can afford to pay full price and is further supported via donations from the community.
Terms and Conditions
We will have a conversation with you to determine your eligibility for a concessional rate. You may be eligible if you meet one (or more) of the following criteria:
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- Being eligible for income support
- Healthcare card, pension card, concession or student card holder
- Having to go into debt to pay for the funeral
- The impact on the family household income as a result of the death.
- Living in social housing
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*please note prices below are priced at the non- concessional rate.
Current Price List as at August 2024
| Standard charges (required for the majority of funerals) | Incl GST | |
|---|---|---|
| Transport of your person, two-way | We will transport your person from the hospital, nursing home or home to Tender, then to the funeral service and cemetery or crematorium using one of our transfer or funeral service vehicles. (See Additional Transportation below for other options) | $475 |
| Standard Mortuary Care | This is the minimum standard for every person in our care. We check your person on arrival for any specific needs. We wrap your person in a sheet and place a pillow under their head. We check for pacemakers and other items and remove them if necessary. We will place them in their coffin. This also includes mortuary consumables. We do this for every person, unless requested not to by family. | $200 |
| Cool Storage | Safe care of your person in our cool storage | |
| Up to four weeks | $275 | |
| For every two weeks after | $100 | |
| Tender Funerals Social Franchise Fee | Tender Funerals Australia provides administrative, governance, communication and training support as well as other resources critical for our operation | $165 |
| Pay It Forward Benevolent Fund Contribution | This payment goes towards supporting the funerals of people experiencing extreme financial hardship. This amount is removed from your account if a concession is applicable. | $250 |
| Death Certificate | Your copy of one full death certficate and one abridged death certificate from ACT Relationships, Births, Deaths and Marriages. (Other states POA) | $74 |
| Cremation or Burial | Please see the section below for more options | |
| Coffins and Shrouds | Please see the section below for more options | |
| Care of infants | Please see the section below for more information | |
| Optional Charges (to suit the individual needs of your family) | INC GST | |
|---|---|---|
| Spending time | Spend time with your person in one of our family gathering rooms | |
| Up to 90 minutes - No Charge | Free | |
| Over 90 minutes, per hour | $50 | |
| Washing and Dressing | If you would like your person to be wearing certain clothes or receive other grooming prior to their burial or cremation, you can choose for our team to provide that service or to be available to support you while you wash and dress your person. This includes the use of one of our beautiful wash and dress family rooms. | |
| By Tender | $300 | |
| By Family with support from Tender | $250 | |
| Embalming | Only required for repatriation overseas or internment above ground in a crypt, vault or mausoleum. | POA |
| Coffins & Shrouds | You are welcome to choose from our stock items, provide your own, or request a custom order. All items, whether they are stock or custom, are charged at-cost only. | |
| Cardboard Coffin Easily decorated and low-impact for the environment | $150 | |
| MDF Coffin Can be used as is or decorated with artwork | $413 | |
| Teak Coffin An MDF coffin with a teak-look finish | $510 | |
| Rosewood Coffin An MDF coffin with a rosewood-look finish | $541 | |
| Wicker or Woven Coffin or Casket Handwoven from wicker or seagrass and willow, with several shapes and styles to choose from | $595 | |
| Wicker Burial or Cremation Tray For shrouded cremations and bruials | $480 | |
| Other coffins, ordered direct and at cost from manufurer | POA | |
| Custom coffin made to order, direct and at cost from the manufacturer | POA | |
| Shrouds - from the Tender community linen collection | Free | |
| Shrouds - make your own | Free | |
| Shrouds - other. Please talk to us about options | POA | |
| Accessories - we have a range of crosses, crucifixes and other items available | From $30 | |
| Additional transportation | If your person has additional transport needs: | |
| One-way transportation of your person | $198 | |
| Distance fee, per km if our trip exceeds 100km in each direction/200km return | $2 | |
| External transport provider (e.g. if your person is being brought home from interstate), at cost from provider | POA | |
| Hire of a hearse, at cost from provider | POA | |
| Delivery/Pick-up of Coffin or Cool-plate, if you are require them at home and need transport | $180 | |
| Cremation charges | We only use Canberra-based crematoriums unless your request otherwise | |
| Cremation Safety Certificate from Medical Referee Required for all cremations unless the person has been with the coroner. NSW fees may vary. | $160 | |
| Crematorium Fee Dependent on choice of crematorium and day of the week | From $956 | |
| Witnessed Insertion Family can choose to have a service and be present at commencement of cremation. (Extra staff charges may apply) | $512 | |
| Decanting Ashes Your person's ashes are placed into an urn after their cremation. Please talk to us about options. | $0 - $190 | |
| Burial charges | There are many factors that impact the cost of burial. Please contact us if you'd like help to understand your options, or if you'd like to use a site not listed below. | |
| Woden, Gungahlin & Hall CemeteriesWoden, Gungahlin & Hall Cemeteries | ||
| Queanbeyan Palarang CemeteriesQueanbeyan Palarang Cemeteries | ||
| Gathering & Service Spaces at Tender | We have a range of family spaces at Tender for you to make your own. You can choose to use any of our indoor family spaces for small gatherings or larger services, our outdoor area or community kitchen to self-cater. Please contact us for more details including terms and conditions. | |
| Tender Fairy Wren Community Space (50 guests) | ||
| First 90 minutes, no AV | $300 | |
| First 90 minutes, with AV | $400 | |
| Additional time, per hour | $50 | |
| Tender Family Rooms (15 guests) and outdoor space, per hour | $50 | |
| Tender Community Kitchen - depends on other spaces being booked | POA | |
| Coffin decorating - there may be a small charge depending on the set-up required | ||
| Other Venue and Service Charges | ||
| Venues There are many options available; formal and informal, indoors and outdoors, faith-based and secular. Please speak to us to discuss options. | ||
| Celebrants/celebrationists can help guide you in creating a service/ceremony and lead it for you if required. | From $550 | |
| Faith leaders sometimes request a donation or charge a fee | From $300 | |
| Extra Service Location will be applied if a funeral service continues across two locations (e.g. chapel service followed by burial service) to cover additional staff time required. | $250 | |
| Live-streaming or AV services are charged dependent upon funeral location | POA | |
| Guest Register - A book for your guests to sign as a record of attendance | $33 | |
| Death or Funeral Notices | ||
| Newspapers - As charged by supplier. We do not add our logo to your notice unless requested. | From $150 | |
| Tender website | Free | |
| Additional staff charges | For when we are asked to provide staff outside of the services described above | |
| Out-of-hours Call Out Fee For when staff are required outside our standard operating hours of 9am - 5pm, Monday to Friday | $400 | |
| Extra Staff, Operating Hours, per person, per three hours | $180 | |
| Care of Infants | These replace the items of the same names in 'Standard care', above ($750 discount) | INC GST |
|---|---|---|
| Transport, two-way | $200 | |
| Standard mortuary care | Free | |
| Cool storage | Free | |
| Cremation charge | Free |
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| Funeral Planning & Prearrangements | ||
|---|---|---|
| An obligation-free consultation with one of our funeral directors to discuss your options for the care of your person and their funeral. Please see our Preplanning Your Funeral information sheet | FREE | |
| Caring for your person at home | INC GST | |
|---|---|---|
| DIY Death-Care & Funeral Consultation & Remote Support A home visit to ensure you know your rights and responsibilities and that you are prepared for successful home death-care. Includes remote support at the time of and after the death. | $400 | |
| Cool Plate Hire, for the safe care of your person for extended periods at home | $185 | |
| First three days | $180 | |
| Per extra day (total 5 days at-home care permitted) | $60 | |
| Wash & Dress Support at Home A member of the Tender team can support you to wash and dress your person at home | $200 | |