Tender Funerals is seeking a compassionate and dedicated Funeral Director to join our team in delivering community-focused, ethical, and meaningful funeral services. This role involves working closely with families to arrange, conduct, and pre-arrange funerals, as well as providing mortuary care and aftercare support.
The Funeral Director will oversee all aspects of funeral planning, ensuring that families are informed, empowered, and supported throughout the process. This role requires excellent interpersonal skills, strong organisational abilities, and a commitment to Tender’s values of kindness, transparency, and community ownership. As part of a not-for-profit, community-owned model, the Funeral Director will also contribute to community education, administration, and operational planning, ensuring accessible and meaningful funeral services for all.
APPLICATIONS CLOSE SEPTEMBER 25th 2025
Industry Experience is Preferred
SPECIFIC RESPONSIBILITIES
ARRANGING FUNERALS
- Meet with families to discuss their needs, values, and preferences for the funeral service.
- Provide guidance on options, including venues, celebrants, music, flowers, and funeral products and services.
- Book venues, celebrants, clergy, musicians, and vehicles, ensuring all arrangements are finalised and confirmed.
- Draft and proofread essential documentation, including funeral run sheets, clergy records, and official death certificates for submission to Births, Deaths, and Marriages (BDM).
- Assist families in understanding the processes involved in planning a funeral, providing emotional support throughout the arrangement.
- Offer culturally sensitive advice and options to meet diverse community needs
- Produce and Approve funeral invoices and quotes for families. .
PRE-ARRANGING FUNERALS
- Schedule and conduct meetings with individuals or families to discuss pre-arranged funerals.
- Record and maintain detailed information regarding wishes, preferences, and budget considerations.
- Provide quotes and manage documentation for pre-arranged plans, ensuring accuracy and confidentiality.
- Regularly review and update pre-arranged funeral plans to accommodate any changes in client needs or preferences.
- Maintain an organised waitlist and schedule for pre-arrangement meetings in coordination with the administrative team.
CONDUCTING FUNERALS
- Coordinate and oversee all funeral services, ensuring smooth operation and adherence to family wishes.
- Manage logistics, including transportation of the deceased, pallbearing, setup and pack-down of venues, and operation of multimedia equipment (e.g., music, slideshows).
- Ensure that all funeral paperwork is complete and accurate on the day of the service.
- Act as the primary contact and advocate for families during the funeral, ensuring their needs are met and expectations exceeded.
- Train and supervise staff and volunteers involved in conducting funerals to maintain a high standard of service.
MORTUARY CARE and TRANSFERS
- Provide respectful care for the deceased, including washing, dressing, and coffining, with or without family involvement.
- Perform technical mortuary tasks such as closing eyes and mouths, removing pacemakers, managing decomposition, and handling infectious cases following strict infection control protocols.
- Assist families who wish to participate in mortuary care, empowering them to engage in the process.
- Manage the transfer of the deceased from hospitals, coroners, nursing homes, or homes into Tender’s care with professionalism and dignity.
- Oversee the use and maintenance of the mortuary space, ensuring compliance with health and safety standards
AFTERCARE
- Collaborate with the team to follow up with families post-service, offering continued emotional support and bereavement resources.
- Conduct aftercare calls and meetings, using a strengths-based approach to identify needs and provide guidance.
- Maintain and manage a database of bereavement support options and other community resources to assist families.
- Contribute to the development and evaluation of Tender’s AfterCare program, ensuring it meets the mental health and emotional needs of the community.
- Provide families with follow-up materials, including surveys for feedback, support service referrals, and opportunities to share testimonials.
COMMUNITY ENGAGEMENT AND EDUCATION
- Facilitate community education sessions to increase awareness of funeral options, processes, and rights.
- Advocate for improved outcomes for families, empowering them to participate fully in the funeral process.
- Build and maintain relationships with diverse communities to ensure Tender Funerals is accessible and inclusive.
- Represent Tender Funerals at community events, industry meetings, and other networking opportunities.
ADMINISTRATIVE AND FINANCIAL CONTRIBUTIONS
- Assist in maintaining accurate records, including Google Drive filing systems and financial documentation.
- Support the administration team in preparing transfer paperwork, registering deaths, and booking medical referees.
- Contribute to financial planning by producing quotes, managing invoices, and monitoring stock levels (coffins, PPE, mortuary supplies).
- Use ICT tools such as Google Suite, Slack, Excel, and MYOB for efficient communication and operations management.
TEAM LEADERSHIP AND WORKPLACE CULTURE
- Supervise and train volunteers, fostering a supportive and collaborative team environment and culture.
- Conduct daily debriefs with staff and volunteers, addressing challenges and celebrating successes.
- Uphold and promote Tender’s credo, ensuring all actions align with its values of kindness, transparency, and community ownership.
- Handle difficult conversations with families, peers, or volunteers with sensitivity and professionalism.
RISK MANAGEMENT
- Identify and mitigate risks in the workplace, ensuring compliance with work health and safety procedures.
- Provide training and updates to staff on WHS policies, focusing on funeral-specific risks.
Job Types: Part-time, Permanent, Casual
Expected hours: 15 – 37.5 per week
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