Tender Funerals is committed to evaluation and continuous improvement of our service and to contribute to the education of community and development of the funeral industry.
Few funeral directors publish their evaluation and impact data, including cost transparency and bereavement care. Tender Funerals produces yearly Annual Reports and regular Impact Rerpots which gives us the opportunity to reflect on how we’re living up to our core values and learn how to grow responsibly and continue to create positive impact at an ever-increasing scale.
The findings of our evaluation reports indicate consistent and high quality service delivery with affordable funeral costs.
since 2016
felt their funeral was VALUE FOR MONEY,
while accessing the funeral they wanted
(families surveyed in 2023 Evaluation Report)
2024/25 Benevolent Fund
Making funerals affordable for families in need.
$103,220
assistance given to families from the Benevolent Fund
278
families assisted with Benevolent Fund or an at-cost funeral
This represents 35% of total funerals arranged.
From our 2023 Evaluation Report conducted by Death Literacy Institute, the families surveyed reported healthier bereavement outcomes.
In 2024/25, Tender Funerals held many community education events with the aim of improving knowledge, skills and well-being.
The majority of volunteers (>80%) felt that volunteering with Tender Funerals:
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- gave them skills and knowledge to use in their lives
- influenced their views about death and dying positively
- connected them to their community
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